Last updated: recently. This policy explains how Nutri Healthy Care collects, uses and protects your information.
Who we are
Nutri Healthy Care is a healthcare and wellness practice. This Privacy Policy explains what we do with the personal information you share with us when you visit our clinic, use our website, book a consultation or subscribe to our newsletter.
Information we collect
We only collect information that helps us care for you properly. This may include:
- Contact details such as your name, email address and phone number.
- Health information you choose to share so that we can understand your needs and provide suitable care.
- Appointment and enquiry details, including the service you are interested in.
- Newsletter preferences, if you choose to subscribe.
- Basic technical information about how you use our website, such as pages visited.
How we use your information
- To provide healthcare, wellness and nutritional guidance safely and appropriately.
- To book, confirm and remind you about appointments.
- To answer your questions and respond to your enquiries.
- To send you our newsletter, only where you have asked to receive it.
- To improve our website and the care experience we offer.
- To meet our legal, clinical and professional obligations.
Lawful basis and consent
Where we rely on your consent, for example to send you marketing emails, you can withdraw that consent at any time by using the unsubscribe link in any email or by visiting our unsubscribe page. Withdrawing consent does not affect care you have already received.
Sharing your information
We do not sell your personal information. We may share it only where it is genuinely necessary:
- With other clinicians or specialists involved in your care, with your knowledge.
- With service providers who help us operate our practice, such as appointment or email systems, under strict confidentiality terms.
- Where we are required to do so by law, regulation or a valid legal request.
- To protect the vital interests of a patient where urgent action is needed.
How long we keep your information
We keep your records only for as long as they are needed for your care and to meet our professional and legal responsibilities. When information is no longer required, it is securely deleted or anonymised.
How we protect your information
We use appropriate administrative, technical and physical safeguards to protect your information against loss, misuse and unauthorised access. Access to patient records is limited to team members who need it to support your care.
Cookies and website analytics
Our website may use cookies to remember your preferences and to understand how visitors move through our pages. You can control cookies through your browser settings. Disabling them will not prevent you from using the essential parts of our site.
Your rights
Depending on where you live, you may have the right to:
- Request a copy of the information we hold about you.
- Ask us to correct information that is inaccurate or incomplete.
- Ask us to delete your information, where we are not required to keep it.
- Object to, or ask us to limit, certain types of processing.
- Withdraw consent for marketing communications at any time.
To exercise any of these rights, please contact us using the details on our contact page.
Children’s information
We care for patients of all ages. Where a child’s information is collected, it is provided by a parent or guardian and handled with the same care and confidentiality as any other patient record.
External links
Our website may link to other sites we believe are useful. We are not responsible for the privacy practices of those sites, and we encourage you to read their policies before sharing any information.
Changes to this policy
We may update this policy from time to time to reflect changes in our practice or in the law. The most recent version will always be published on this page.
Contact us
If you have any questions about this Privacy Policy or how your information is handled, please get in touch through our contact page and we will be happy to help.